Hot Tub Customer Support

If you have been asked to complete a support form by ours team, please fill and and submit the form below.  Once your support form has been submitted, our team will review, please allow up to 3-5 business days for a response with a suggested cause of action.


Warranty Information

  • 1yr - All plumbing, seals, o’rings, jet nozzles, lighting & Accessories
  • 2 yr – All SpaNet equipment (1st year Parts & Labour, 2nd Year Parts only)
  • 3yr – External Heat Pumps (1st year Parts & Labour, 2nd & 3rd Year Parts only)
  • 3yr – Timber (1st & 2nd year Parts & Labour, 3rd Year Parts only)

Rough Location of the issue / leak