Hot Tub Customer Support

If you have been asked to complete a support form by our team, please fill and and submit the form below.  Once your support form has been submitted, our team will review, please allow up to 3-5 business days for a response with a suggested cause of action.

Please note: All information must be filled out to help assist with moving forward.
If questions cannot be completed, you may expect further delays or costs on sight due to staff not having the information needed.

Warranty Information

  • 1yr - All plumbing, seals, o’rings, jet nozzles, lighting & Accessories
  • 2 yr – All SpaNet equipment (1st year Parts & Labour, 2nd Year Parts only)
  • 3yr – External Heat Pumps (1st year Parts & Labour, 2nd & 3rd Year Parts only)
  • 3yr – Timber (1st & 2nd year Parts & Labour, 3rd Year Parts only)

Rough Location of the issue / leak

Rough Location of the issue / leak