Australia-wide delivery for
your convenience

All items are shipped daily (excluding weekends) Australia wide from our warehouse in Geelong Victoria. We use shipping agents who have a huge network of couriers so you can be assured you are receiving the best possible rates. Pick up is available from our warehouse in Geelong (Breakwater) and Pakenham Store. We do require 24hrs notice ( 1 week for Pakenham) prior to collecting.

Important information regarding
our delivery services

All prices are to your door (on a small occasion depending on your location eg; remote areas couriers may not provide that service) if this is the case they will deliver to your closest depot. Purchases from this Web Site are made pursuant to a shipment contract. As part of the delivery process we require a contactable telephone number (for the courier company to contact you) before item is shipped. We do not ship to PO Boxes as in most cases (depending on product/value over $150) you will need to sign for your item. Orders placed on a weekend or a Public holiday will not begin payment processing until the next working business day. Generally orders are dispatched within 1-3 business days.

If you would like confirmation of delivery to your home, please contact us prior to purchase so we can look into it for you and confirm. Larger heavier items may default to a ‘contact us’ for freight quote if this is the case you can either call us on 1300 657 174 and we will provide you with a cost or this can be arranged after checkout. Smaller items will be sent via Australia Post or Startrack Couriers.

Contact Us

Combined Shipping

Sometimes it is possible to receive a slightly better rate when combining a large order (orders through the cart will automatically add an individual cost per item) however, in most cases we don’t always cover what we are being charged (especially in rural areas). If you would like us to look into the options please email us at; admin@sproutwellgreenhouses.com.au with the products you’re wanting to purchase, contact details (address) and we will endeavor to get back to you within 24-48hours with a freight cost.

Pickup from Geelong & Pakenham VIC

You are welcome to pick up from our warehouse located at 55 Leather St, Geelong (Breakwater) free of charge. We operate between the hours of Mon-Fri 9am-5pm and pick up details will be sent on confirmation of order. We can also organise for you to collect your order from our Pakenham Satellite Store Tuesday to Friday. All Pakenham orders need to be transferred from our Geelong warehouse so you will need to allow one week before collection can take place.

Greenhouses & Glasshouses

Once your order leaves our warehouse we no longer have control over when it will be delivered. We do provide tracking numbers and provide a contact number to the courier so delivery can be arranged. However, sometimes they may give very little notice or turn up without notification. If this occurs we do apologise as we do everything possible (especially if arrangements have been made prior for special requests) but ultimately it is out of our hands as we are not the courier. All consignments are covered under transit insurances so please notify us immediately should your order appear damaged.

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